Career Mobility Map · Free

Roles that share your skills

Pick the role you do now. See adjacent roles that ask for the same skills, what carries over, and what you would be missing.

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Showing adjacent roles for Customer Service Representatives — switch role below

Accountant Data Analyst Registered Nurse Sales Executive Software Engineer Actuaries Advertising and Promotions Managers Agricultural Engineers Airline Pilots, Copilots, and Flight Engineers Architects, Except Landscape and Naval Chefs and Head Cooks Chemical Engineers Chemists Civil Engineers Claims Adjusters, Examiners, and Investigators Compliance Officers Computer and Information Systems Managers Computer Systems Analysts Construction Managers Cost Estimators Customer Service Representatives Database Administrators Data Scientists Dispatchers, Except Police, Fire, and Ambulance Editors Electricians Environmental Engineers Farmers, Ranchers, and Other Agricultural Managers Financial and Investment Analysts Financial Managers First-Line Supervisors of Retail Sales Workers Flight Attendants Food Service Managers General and Operations Managers Geoscientists, Except Hydrologists and Geographers Graphic Designers Heavy and Tractor-Trailer Truck Drivers Human Resources Specialists Industrial Engineers Industrial Production Managers Information Security Analysts Insurance Underwriters Lawyers Loan Officers Lodging Managers Logisticians Machinists Management Analysts Marketing Managers Market Research Analysts and Marketing Specialists Mechanical Engineers Medical and Health Services Managers Medical Scientists, Except Epidemiologists Network and Computer Systems Administrators Operations Research Analysts Personal Financial Advisors Petroleum Engineers Pharmacists Pharmacy Technicians Power Plant Operators

Administrative

What Customer Service Representatives shares with adjacent roles

Customer Service Representatives lists 10 core skills. Each role below shares overlapping skills you can highlight when pivoting.

No other role in the catalogue lists any of this role's skills.

What does not travel

No adjacent role above lists these specialist skills — keep them compact when pivoting.

CRM Software (Salesforce, Zendesk)Ticketing SystemsCall Center OperationsCSAT/NPS MetricsConflict ResolutionMulti-channel Support (phone, email, chat)Data Entry AccuracySLA ComplianceOrder Management SystemsKnowledge Base Management